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Frequently Asked Questions

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As a dealer do I get special pricing?

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Whom can I contact if I need more help?

How can I become a dealer?

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Orders

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How can I cancel my backorder?

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Can I shop online without a credit card?

How can I check the status of my order?

Shipping & Returns

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Can my order be shipped by COD on brownells.com.au?

How much does shipping cost?

How does "Pickup at brownells.com.au" work?

Can I order from outside of Australia?

How to return my order?

Can I get replacement parts for a product?

Is there a warranty on purchased products?

Shopping Information

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Whom can I contact if I need any help for shopping?

Does brownells.com.au have sales on its products?

What new products does brownells.com.au offer?

Is product manufacturer information available?

Can minors shop at brownells.com.au?

Will I get all items shown in a product picture?

What if a product description is incorrect?

What if technical information is incorrect?

New Visitors

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What is the Email Club?

Where is brownells.com.au?

Why should I do business with brownells.com.au?

My Account

Delivery Information

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What is wish list? How is it used?

How can I change my password?

How can I change my email address(es)?

How can I change my postal address(es)?

What should I do if I forgot my password?

Security & Privacy

What information does brownells.com.au collect?

Can I have to pay GST?

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How is the information that I send used?

Will my information ever be shared?

Site Features

What are arrival notifications?

How can I check product availability?

How can I get product technical information?

Can I send a product page to a friend? How?

What is PDF? How does it work?

Need help Now ?

Orderline : 02-61629222

Mon-Fri : 9:00 AM - 5:00 PM EST

Customer Service : 02-61629222

Mon-Fri : 9:00 AM - 5:00 PM EST

Support : support@brownells.com.au

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